Soaring retail crime is a global problem. It affects many areas of a business, from loss of stock to traumatised customers and employees. Solutions to the problem require a multi-pronged approach because there are many weak points within these spaces that need to be secured, all while remaining open to the public. To meet this challenge, Trellidor is the partner of choice for many retail customers around the world. We explore why.
The Risks that SA Retailers Face
The safety issues that local retailers have to deal with are not very different from those of other countries. Armed criminals may not be common overseas, except, of course, in America where guns are prevalent. But all retailers, from large chain stores to small individually owned shops face a similar range of threats such as:
- Break-ins and theft, particularly after hours and through vulnerable openings.
- Vandalism and property damage, especially to store fronts with no protection.
- Looting during protests or unrest: remember the 2021 civil unrest in Durban?
- Shoplifting during trading hours, often planned by criminal gangs.
- Armed attacks when perpetrators swarm the store, terrifying customers and staff.
These threats happen in any high-risk zones, whether they’re busy urban centres with high foot traffic or more remote, underserved areas with limited police presence. When the security infrastructure is inadequate and fails, the retailer risks going out of business.
The Value of a Layered Approach to Retail Security
No single security measure is going to keep criminals out and secure the future of the business. Today’s criminals are fearless, fast and efficient. They watch, monitor and assess weaknesses in a businesses’ security measures. And they time their raids to allow them to get in and out with minimum risk for maximum reward.
The most effective approach to retail security is a three-tiered safety system. Electronic, human, and physical security measures all combine to keep people, stock, IT equipment, vehicles, and other assets safe.
- Electronic systems include alarms, CCTV, motion sensors, access control systems, and smart building integrations.
- Human-based solutions include security guards, patrols, gate controllers, and concierge staff.
- Physical security comprises gates, roller shutters, retractable grilles, security screens, and fixed barriers.
This layered model is regarded as best practice in environments where safety must be guaranteed around the clock. However, if a choice of protective measures must be made, then physical barriers are considered the most effective option. They provide passive, always-on protection without the need for power or personnel.
Best Practice for High Risk Zones in Retail Outlets
A safer retail outlet is only possible if the security systems in place are reliable. If they can’t be trusted to keep people and products safe, then the outlet remains vulnerable to attack. In the absence of any certification system in South Africa, how can any security barrier manufacturer prove their products are examples of best practice?
Trellidor has done this through the internationally recognised ISO 9001:2015 Quality Management System (QMS) which governs:
- Product design and development processes
- Manufacturing consistency and traceability
- Documented quality assurance and performance testing protocols
An audited QMS system like this gives customers confidence in a company’s manufacturing process and the products they make. In addition to this, selected Trellidor products have been independently tested and certified by the Loss Prevention Certification Board (LPCB), an internationally recognised certification authority.
This is an important step for any company that wants to make sure it supplies top quality security products that will do what is expected of them. Standards are high and difficult to achieve, but the process was worth the effort because it confirmed the dependable quality of Trellidor security barriers. To date, Trellidor is still the only South African manufacturer to have this certification.
Why Trellidor Roller Shutters are Popular for Business Security
Trellidor manufactures a wide range of barriers suitable for retailers. One of the most popular is Trellidor roller shutter doors. These have been installed in many high risk zones in South African and UK retail outlets because this is security that works. Roller shutters have a proven ability to stop forced entry. whether installed externally or internally. They are hard to tamper with and resistant to tools like crowbars.
Lift-resistant designs like the Trellidor Rollerstyle LDS65 roller shutter doors are the best choice for high crime risk outlets. They were developed for Sainsbury’s outlets in the UK due to a rise in after-hours smash and grabs at their cigarette kiosks. The model available in South Africa uses new technology, which is anti-lift actuators that are activated when a vertical force is applied upward from the base of the shutter curtain.
Find out more about the forklift test on this incredible roller shutter
What to Look for in High Risk Zone Roller Shutters
All Trellidor aluminium roller shutter doors are visible, physical barriers that are designed to withstand force and provide:
- Strong, effective shopfront security.
- Excellent protection for glass storefronts.
- An effective barrier for storefronts and internal areas vulnerable to looting
- Protection for people and merchandise behind the roller shutter in a safe zone.
The distinguishing features to look out for are:
1. Custom made for strength under attack
Every Trellidor Rollerstyle roller shutter is custom made for the opening. The design considers building restrictions, and health and safety requirements. The shutters don’t have a bottom track, so there is no tripping hazard. Each shutter is motorised for easy use and rolls up into a compact shutter box that can be hidden if there is sufficient ceiling space.
2. Price vs Strength
Roller shutter doors prices vary according to their strength and tamper resistant features. Not every opening in a retail outlet needs a high end roller shutter like the Rollerstyle LDS65. There are other models in the Trellidor range that may be more suitable. Trellidor consultants offer advice on the optimum roller shutter for each installation. They can also provide multiple quotes for different types of roller shutter.
3. Solid Slats or Vision Panels
Most retail roller shutters have a curtain of solid slats, either single or double walled. Some specifications, however, require a roller shutter with holes called ‘vision panels’ and these can be manufactured for Trellidor Rollerstyle shutters. On request, a designated number of solid slats will be replaced with vision panels for a view through the closed shutter.
4. Long Lifespan
Roller shutters exposed to the elements should be corrosion resistant to extend their lifespan. Trellidor Rollerstyle roller shutter doors are made from hard wearing aluminium. They are treated against corrosion before being powder coated to create a smooth, hardy surface, so that the shutters can be used at the coast and inland. Every shutter is supplied with a warranty that is realistic and fair.
5. Optional Extras
Optional extras such as safety sensors and manual over-ride kits are available for Trellidor roller shutters, depending on the model chosen. Retailers can also choose the powder coating colour, often selecting a colour that reflects their brand identity.
In conclusion, for South African retailers in high-risk zones, security isn’t optional. It’s essential to preserve livelihoods, ensure staff and customer safety, and the long-term sustainability of the business. Roller shutters offer a simple, effective, and proven way to deter threats before they cause damage, especially when part of a well-thought out layered defence strategy.
Choose peace of mind, protect your investment, and secure your future. Make use of Trellidor consulting services to find the right safety barriers to secure your retail business.
Read more on business security:
4 Steps to Take to Improve Retail Store Security
5 Leading Reasons Cottage Guard is Ideal for Retail Spaces
Popular Security Gate Selections for Retail Businesses
Why Trellidor Retractable Gates Are a Must-Have for South African Businesses
