Why Is This Customer So Delighted With Trellidor? We Answer

Thank you, Trellidor Atlantic

Trellidor has a wide network of franchised outlets all over South Africa and around the world. Each franchise is owner-managed. They all have well-trained staff that do their best to make our customers happy and safe.

Many customers send thank you notes to their Trellidor franchise after an installation has been completed. But not many of these go into any detail about what made our service great. A Trellidor Atlantic customer did, though, and we share her lovely story below:

What a surprise it was when I received a call last week, that Trellidor was ready to install my Trellidor Retractable gate last Friday. I was only expecting it to be installed by next week. The installation was done earlier as I had to fly into PE for a medical procedure.

Thank you so much to the following Trellidor team members: 

Trellidor Atlantic Technicians: Adriaan and Devin arrived promptly this morning and were effective and efficient with the installation. They were also courteous and I can see they love their job.

Trellidor Atlantic Marketing & Sales: Malcolm who did the measurements was warm and friendly and went out of his way with his appointment to see me after hours.

Trellidor Atlantic Receptionist: Shirley, who took the call initially, was understanding and accommodating in getting Malcolm to fit me into his schedule at short notice.

Trellidor Head Office: A special thank you to Rejoice and Nerisha for being so understanding and accommodating with regards to my special request, the urgency that was required in getting the Trellidor Retractable security gate to Cape Town and installed at such short notice. I am over the moon at this exceptional and outstanding service and it has been a pleasure working with your team, not to mention the excellent communication between all parties concerned in making this happen. I am forever grateful! Keep up with this outstanding service excellence & performance! Keep rocking!

Trellidor Atlantic is owned by the Cowell family and managed by Shaun Cowell.

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the ultimate crime barrier

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